Shipping Policy

In case of acceptance of the order, mgcasa will deliver what is requested, by express courier or by post to the address indicated on the order form. Normal delivery times require delivery within 5 days. from the time of acceptance of the order (weekends and public holidays should not be considered when calculating delivery times). No responsibility can be attributed to mgcasa in the event of a delay in the order or in the delivery of the order.
Upon delivery of the goods by the courier, the Customer is required to check:

• that the number of packages delivered corresponds to what is indicated in the transport document sent in advance by e-mail;
• that the packaging and related sealing materials (adhesive tape or metal strapping) are intact, not damaged, wet or otherwise altered;
• that the closing materials have not been tampered with in any way
Any damage or the mismatch in the number of packages or indications must be immediately reported to the courier who makes the delivery. Once the courier’s document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered.

Please always specify the exact delivery address, including the house number.


Pursuant to articles 3 and 5 of Legislative Decree 185/99, relating to the protection of consumers in respect of distance contracts, the customer, who for any reason is not satisfied with the purchase made, has the right to withdraw from the sales contract, without any penalty and without specifying the reason, within 10 working days starting from the day of receipt of the Products.

The withdrawal must be exercised by sending, within the aforementioned term, under penalty of forfeiture, a written communication by registered letter with acknowledgment of receipt (A/R) which explains the desire to withdraw from the concluded contract.

This communication must be addressed to mgcasa di Montis Giovanni via XXVI Aprile, 54/56 46044 Goito (MN)

If the Customer exercises the right of withdrawal, he will also have to arrange for the return of the goods INTACT and NOT USED (in its original packaging) at his own expense.

The return must take place no later than 10 working days from the communication of the withdrawal with an insured parcel carriage paid at the Seller’s headquarters.

In no case will parcels on delivery or carriage forward be collected.

If the right of withdrawal has been exercised according to these instructions, the Seller will reimburse the sums paid for the purchase of the goods free of charge (with the exclusion of the costs relating to the return of the goods, which remain the responsibility of the Customer and in the specified cases below), within a period of 30 days.

The right of withdrawal can only be exercised by consumers who purchase with a receipt and not with an invoice and VAT number and for whom the use of the goods does not fall within their professional activity, as the law only applies to non-professional users.


The Products will be considered accepted by the Customer at the time of their delivery. Without prejudice to the case in which the Customer exercises the above right of withdrawal, this acceptance is presumed until the Customer notifies the Seller, as soon as possible and in any case no later than 7 working days from the day of receipt of the Products , that the Products themselves have been delivered in conditions of inoperability or in any case are defective.

Following this last communication, the Seller will, at his choice, replace the defective products or refund the amount paid by the Customer for their purchase.

In the event of an incorrect order not attributable to the seller (in case of correct delivery of the ordered codes) after approval by the seller, the buyer can proceed with the return, the return shipping costs remain at his expense (if it is intact and unused) and of the reshipment

The Seller has the right to test the Products upon their return and to charge the Customer for any costs incurred by the Seller in the event of a false report of inoperability or defectiveness of the Products.


Any dispute that may arise in relation to the contracts governed by these General Conditions or which was in any case connected to them, will be devolved to the Court of Mantua

Important note: This revision of the General Conditions, i.e. the one in effect at the time the Customer signs his order, will govern that order; the Customer is therefore requested to print and keep a copy of these Conditions for his future reference.

Rev. 05/08/2009

Pursuant to and for the purposes of articles. 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and understood and to accept the General Conditions of Sale listed above.